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Registering Devices, Spares, Traps or VM-Series

Registering Devices

Step 1

Log in to the Customer Support Portal (

Step 2

Verify the Current Account is the account that owns the asset.

  • If not, click on the account name and select the correct account.

Step 3

Go to the Assets > Devices.

Register a New Device

a. Click the "Register New Device" button.

b. Select the device type being registered and complete the registration form.

c. Enter the Serial Number and Location information. The Enterprise Support Agreement options will only appear upon entry of the serial number if the account has an ESA.

d. Click "Agree and Submit".
e. The new device is displayed in the Device table.
f. At the end of the registration process, an optional step appears requesting to run the Day 1 Configuration.

Register a New Spare

a. Click on Device > or Spares
b.** Click the Register New Device or Register New Spare button.

c. Complete the Device Registration form. Whether registered under Devices or Spares, the serial number will only appear under Spares once registered.
Note:** If you have an Enterprise Support Agreement covering the licensing in your account, select the option to include the device in the Enterprise Support Agreement to license the device and convert it to production.

Register a New Traps Auth Code

a. Click on Assets > Advanced Endpoint Protection

b. Click the "Activate New Auth-Code" button.
c. Enter your Traps Auth-Code (found in your electronic fulfillment email) in the Authorization Code field and then Agree and Submit.

d. In the License column, click the download icon to download the license key.
e. Select the version of Traps for which this license key will be used (Pre 3.3, 3.3-3.4, 4.0 and later) and then click Download.

f. Save the license key to a location you can access from the Endpoint Security Manager.
g. Proceed to Set Up the Endpoint Security Manager.

Register a New VM-Series Auth Code

These steps outline how to register a new VM-Series device purchased directly from Palo Alto Networks.
(Note: If you have a usage-based VM serial number from AWS, Azure, or a Cloud Service, follow steps to register as a new device. See section 5. Register New Device).

a. Click on Assets > VM-Series Auth-Codes

b. Click on "Add VM-Series Auth-Code".
c. A new row is added to the table.
d. Enter the VM-Series Authorization Code.

e. Click on "Agree and Submit" to save. Click "Refuse" to cancel.