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Palo Alto Networks offers a host of hands-on professional support offerings designed to help you resolve your issues quickly, efficiently, and with minimal chance of error.

Platinum Support

Platinum Support, our high-end service offering, enhances your in-house resources with technical experts who are available to support your Palo Alto Networks security Deployment. Platinum Support offers the optimal level of service for organizations that want to work directly with Palo Alto Networks to address their support needs, with 24/7, year-round availability featuring best-in-class response times, and advanced assistance.


  • Expedited response time when it matters most, with 15-minute response times for high severity issues.

  • Security Assurance for assisted first responses to orient your investigations and troubleshoot incidents.

  • Planned event support to proactively coordinate maintenance, software upgrades, and feature activation.

  • Next-step security recommendations with referral to qualified incident response partners dramatically improve security response to aid in investigations.

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Premium Support

Palo Alto Networks Premium Support offering enhances your in-house resources with technical experts available to support your Palo Alto Networks security infrastructure. This support level also gives you access to Security Assurance to assist when security incidents occur and you need to augment your staff with security experts.

Premium Support is ideal for organizations that want an integrated approach to protecting their critical assets while optimizing operational efficiency. Premium Support will address their support needs with 24/7, year-round assistance as well as keep up to date with the latest upgrades and updates.


  • Improve system availability with continual software enhancements and outstanding responsiveness.

  • Increase uptime and expedited issue resolution with Palo Alto Networks specialists augmenting your internal technical resources.

  • Optimize security architecture to reduce and prevent security events. Improve operational efficiency.

  • Enhance your investment in your internal IT resources with access to technical support by phone and online.

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Focused Services

Palo Alto Networks Focused Services provides the most comprehensive, personalized support to protect your digital way of life so you can stay focused on your business. Focused Services comes in three different offerings:

  1. Focused Services for Personalized Guidance

  2. Focused Services – Plus for Designated Product Expertise

  3. Focused Services – Elite for Always-On Expert Assistance

Learn more about the different offerings by reading the overview sheet.

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Quick Start Services

Do you need assistance getting your products deployed and running in your environment? Palo Alto Networks offers quick-start services to get you on the right track for securing your enterprise.

Certified Professional Services Partners

Palo Alto Networks™ next-generation firewalls are driving change in the security industry by helping customers regain visibility and control over their applications, users, and content. As with most technology deployments, Professional Services play a major role in the success of the project and long-term customer satisfaction.

Therefore, Palo Alto Networks has developed the Certified Professional Services Partner (CPSP) program to educate, enable, and promote qualified partners who have demonstrated professional services capabilities and expertise. Customers can have full confidence that CPSP partners are leveraging “best practice” deployment methodologies with the support of Palo Alto Networks professional services experts and resources.

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